Terms of Use

Last updated: 31.03.2025

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you (“you” or “User”) and RAOM UG (haftungsbeschränkt) ("RAOM", "we", "us", or "our"), governing your access to and use of our website, digital services, and physical products (collectively, the “Services”).

By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

We may update these Terms from time to time. Changes will be posted here with an updated "Last updated" date. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

Who We Serve

Our Services are intended for individuals aged 18 and older. By using our Services, you confirm that you are legally permitted to do so in your jurisdiction.

Self-Responsibility Agreement & Disclaimer

RAOM provides wellness-focused content and products, including Kundalini Yoga courses and related digital materials. These are for informational, educational, and inspirational purposes only and are not medical or psychological treatment.

By participating in our Services, you agree:

  • You are responsible for your own physical and mental well-being.

  • You have consulted with a qualified professional where needed and are fit to engage in any physical, meditative, or breathwork practices.

  • You understand that any misuse or incorrect practice may result in injury or discomfort, and you assume full responsibility for such outcomes.

  • You waive any claim against RAOM UG (haftungsbeschränkt), its team, instructors, partners, or affiliates for any harm or damage arising from your use of our Services.

We make no guarantees of specific outcomes, transformation, or results. Your progress depends on your individual effort and situation.

Intellectual Property

All materials provided through our Services—including videos, images, logos, text, course content, and product designs—are owned by or licensed to RAOM. You may not copy, distribute, modify, or reuse our content for commercial purposes without our express permission.

We grant you a limited, personal, non-transferable license to access the content you have purchased or accessed legally—for your private, non-commercial use only.

Refund & Cancellation Policy

Digital Products and Courses

All sales of digital content are final and non-refundable. This includes online yoga courses, videos, recordings, meditations, and other downloadable materials.

Physical Products

If a physical item arrives damaged, defective, or incorrect, you may request a refund or replacement within 14 days of delivery. Please contact us at contact@raom.earth with your order number and photos. Returned items must be unused and in original packaging.

Refunds are not issued for items damaged after delivery or due to misuse.

Private Sessions or Programs

Private or live sessions can be rescheduled up to 24 hours in advance. No-shows or late cancellations result in loss of the session without refund.

For recurring subscriptions, it is your responsibility to cancel before the next billing cycle. Once processed, payments are non-refundable.

User Behavior & Fair Use

You agree not to:

  • Use the Services for any unlawful or fraudulent purpose

  • Share, resell, or redistribute purchased content

  • Attempt to hack, disable, or interfere with our site or services

  • Impersonate others or submit false information

  • Upload or transmit harmful software or spam

We reserve the right to suspend or block access for any violations of these Terms.

Testimonials, Reviews, and Submissions

If you submit a testimonial, review, or feedback:

  • You confirm it is based on your own genuine experience.

  • You give us permission to use it for promotional or educational purposes (without compensation).

  • We may edit, publish, or remove it at our discretion.

Service Changes & Availability

We may update, modify, or discontinue parts of our Services at any time, with or without notice. We strive for availability, but we do not guarantee uninterrupted access to our website or content.

Limitation of Liability

To the maximum extent permitted by law, RAOM UG (haftungsbeschränkt) is not liable for:

  • Injuries, mental distress, or damages arising from the use or misuse of our Services

  • Delays, interruptions, or failures in accessing content

  • Loss of data or content

  • Your reliance on any information provided via the Services

You agree to indemnify and hold us harmless from any claims arising from your actions or violations of these Terms.

Governing Law

These Terms are governed by the laws of Germany. If you are an EU-based consumer, your local consumer protection laws may also apply.

Disputes may be submitted to the EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

Contact

For questions, legal concerns, or support, please contact us at contact@raom.earth.

*By accessing or purchasing from RAOM UG (haftungsbeschränkt), you agree to all of the above policies, disclaimers, terms, and conditions.